FAQs

For any help or information, please contact us at info@specsappealeyewear.com or 1-866-786-7286 

Yes we are and yes they are! We are a registered company with the Government of Canada and everything we sell is 100% authentic. All of our products come directly from the manufacturer of the products we sell. For example, all our RayBan sunglasses are ordered and shipped to us directly from the RayBan manufacturer. To further ease your mind, all our products come with a Certificate of Authenticity from the manufacturer. Everything we carry is 100% genuine! Anything else is against the law!

Due to the nature and sensitivity of prescription eyewear, we require our licensed opticians to verify doctors prescription before we are able to dispense the lenses to our customers.

At this time we cannot provide pricing or information online. However, we can still help you find what you are looking for! Please contact us at info@specsappealeyewear.com or 1-866-786-7286.

Yes you can! Just send us the frame information, we can order them in for you. Contact us at info@specsappealeyewear.com or 1-866-786-7286 and we will be happy to help you do this. 

Yes, for prescription items we can provide you with a letter for your insurance provider.

The default pricing is in Canadian Dollars but you have the option to change the currency at the top of the page, next to the search box. Please note, various sales taxes are applied to non prescription items, according to the province, state, or country you live in. 

Yes, but within certain conditions. Please refer to our return policy at the bottom of the home page.

Most likely, YES! If you have the frame or lens information, we can absolutely track it down for you. Please contact us at info@specsappealeyewear.com or 1-866-786-7286